These Terms apply to Saint Elmo’s Fire, our websites, applications, subscriptions and related services (the “Services”). By creating an account, purchasing or using the Services, you agree to these Terms. If you use the Services for an organisation, you confirm that you have authority to accept these Terms for it.
1. Eligibility and accounts
You must be at least 18 and legally able to enter a contract. You must provide accurate account information, keep your credentials secure and notify us promptly if you suspect unauthorised access.
You are responsible for activity through your account. Organisation administrators may invite or remove members and manage content belonging to their workspace.
2. The Services
Fire is early-access software. Features may change, be incomplete or occasionally be unavailable. Errors and data loss are possible, so you should keep independent copies of important material.
Artificial-intelligence output can be inaccurate or incomplete. You are responsible for reviewing output and deciding whether it is appropriate for your purpose. The Services are not a substitute for professional legal, medical, financial or safety advice.
Nothing in these Terms limits mandatory consumer rights or legal guarantees.
3. Orders, payments and taxes
The checkout or written order shows the plan, seats, billing period, currency, taxes and total price before purchase.
Self-service subscriptions are purchased through Stripe and Link Managed Payments. The applicable Stripe or Link entity identified during checkout and on the receipt acts as seller of record for the transaction and handles payment processing, applicable indirect taxes, receipts, payment disputes and payment-related refunds. Kolektivo Labs provides Fire and remains responsible for product access and support.
We receive the transaction and subscription status needed to provide access, but we do not receive your complete card number.
4. Subscriptions and cancellation
Monthly and annual subscriptions renew automatically for the same billing period until cancelled. By purchasing a subscription, you authorise the seller of record to charge the selected payment method for the initial period and each renewal.
You may cancel before the next renewal through the customer portal or payment-support channel linked from your receipt. If those controls are unavailable, email fire@dearsaintelmo.com. Cancellation prevents future renewal charges. Unless a refund is issued, access continues until the end of the paid period.
The Founding 100 plan includes five human seats and 50 agents. Its founding membership and price remain associated with a continuously active subscription. Taxes and legally required charges may change. A cancelled subscription loses its founding membership and price, and its place may return to availability.
Access is activated automatically after verified payment confirmation. If activation is delayed, contact us and do not purchase again.
God Mode 9000 is a $9,000 annual membership. It renews automatically until cancelled, and access continues only while the membership remains active. Its capacity and benefits are governed by the written membership agreement provided before payment. Submitting an application does not take payment or guarantee acceptance.
5. Refunds and withdrawal
Our Refund Policy forms part of these Terms.
Consumers may have a legal right to withdraw from an initial purchase within 14 calendar days. Where a consumer expressly asks Fire to begin during that period, applicable law may permit a proportionate charge for the service supplied before withdrawal. This does not create a new 14-day withdrawal period after every subscription renewal. The seller of record processes payment-related refunds under the rules shown at checkout and on the receipt. Mandatory remedies for a digital service that does not conform to the contract remain available.
6. Your content and connected services
You retain ownership of content you submit. You give us a limited right to host, copy, transmit and process it only as needed to provide, secure and support the Services, follow your instructions and comply with law.
You must have the rights and permissions needed for content, data, accounts and services you connect. Third-party services and model providers have their own terms and privacy practices, and you are responsible for charges they impose.
7. Acceptable use
You must not use the Services to:
- break the law or violate another person’s rights;
- access systems, accounts or data without permission;
- create or distribute malware or abusive automated traffic;
- harass, exploit or endanger another person;
- process data you have no lawful right to use;
- bypass security, seat, usage or payment controls; or
- resell the Services unless your plan or written agreement permits it.
We may restrict or suspend activity that creates a material legal, security or operational risk.
8. Intellectual property
Kolektivo Labs and its licensors own the Services, software, design, documentation, names and marks, excluding your content and third-party material.
During authorised access, we grant you a limited, non-exclusive and non-transferable right to use the Services. You may not copy, sell, distribute, circumvent access controls or reverse engineer protected parts of the Services except where applicable law expressly permits it.
9. Availability and termination
We work to keep the Services available and secure but do not guarantee uninterrupted or error-free operation. We may change features for technical, security, legal or product reasons.
We may suspend or terminate access for material breach, non-payment, unlawful use or serious security risk. Except where urgent action is necessary, we will provide notice and a reasonable opportunity to correct the issue.
If we permanently discontinue a prepaid subscription during its paid period, we will provide an appropriate remedy, such as continued access, a reasonable migration path or a proportionate refund for the unused period.
10. Liability
Nothing in these Terms excludes liability or rights that cannot legally be excluded, including mandatory consumer remedies and liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
For business customers only, to the extent permitted by law, neither party is liable for indirect or consequential loss or for lost profits, revenue, goodwill or anticipated savings. Our total liability to a business customer arising from the Services will not exceed the fees paid for the affected Services during the 12 months preceding the event giving rise to the claim. This limitation does not apply to consumers.
11. Privacy
Our Privacy Policy explains how we process personal data and describes your data-protection rights.
12. Governing law and consumer disputes
Portuguese law governs these Terms. Consumers retain any mandatory protections available under the law of their habitual residence and may use any court made available by applicable consumer law.
Please contact fire@dearsaintelmo.com first so we can try to resolve a complaint.
Where applicable, consumers may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa at centroarbitragemlisboa.pt or consult the official list of Portuguese consumer dispute-resolution bodies.
Consumers may also use the Portuguese Electronic Complaints Book.
13. Changes and contact
We may update these Terms to reflect changes to the Services or law. We will post the updated date and provide reasonable notice where a change materially affects an active paid subscription. Changes do not apply retroactively unless required by law.
Questions may be sent to fire@dearsaintelmo.com or to our registered office listed below.